Stirling Skills Training's Student Handbook is an important document that outlines student's rights and expectations, and the policies that we have in place to delivery high-quality training.
If you would like to download a fully-formatted PDF version of the handbook, click here.
Contents
Introduction to Stirling Skills Training
Our vision | Our mission | Our values
Terminology | Registration | About Vocational Education & Training (VET) | Nationally Accredited Training | Other training | Marketing | OH&S Policy | Code of Practice | RTO Compliance
Responsibilities of students | Responsibilities of Stirling Skills Training to students | Access and Equity | Stirling Skills Training is an Equal Opportunity Organisation | Anti-Discrimination | Prevention of Sexual Harassment | Literacy, Numeracy and Special Needs | Student Records and Privacy | Selection of students | Information provided to students | Individual Training Plan for Trainees | Fees and Refunds | Course Delivery | Qualified and Professional Staff | Feedback | Certificates and Qualifications | Information appearing on certificates | Provision of certificates and replacement certificates | Mutual recognition | Complaints and Appeals Processes | Other Policies and information
Trainer/Assessors | RTO Administration | RTO Manager | General information
Introduction to Stirling Skills Training
Stirling Skills Training is a community based not-for-profit organisation focused on promoting organisational and individual potential through training and Traineeships.
Our vision
“Everyone in our community, regardless of their income or social position, will be able to access education and training that will benefit them in gaining employment and advancing their career aspirations.”
Our mission
We will:
- Ensure our services are accessible and accommodate our clients’ individual needs
- Provide skills training and education to provide pathways for people to gain employment and advance in their careers
- Offer training programs that meet industry and employer skills requirements
- Provide high-quality services
- Partner with other organisations and people to achieve mutual goals
- Reinvest our profits to grow the services we provide to the community
Our values
We value…
- Access and Equity Our services are available to everyone who needs them
- Quality A qualification from us should be acknowledged as a sign that the person has received quality training
- Continuous improvement We are always looking for ways to improve services to our clients
- Respect for individuals We adapt our services to meet the needs of individual clients
- Integrity We are committed to the highest standards of ethical behaviour
- Community We build partnerships with people and organizations who share our ideals so that together we can achieve more for our clients
- Service We exist to serve our community
Terminology
In this handbook,
RTO means a training organisation that is registered with the relevant state and/or national training authorities;
Student means all clients of our training services, including participants in short courses and trainees undertaking longer-term courses.
Registration
Stirling Skills Training Inc. is a Registered Training Organisation (RTO 5272).
Stirling Skills Training is a nationally recognised training organisation providing training, assessment and qualifications services for its clients, staff and members of the public.
Stirling Skills Training welcomes you and encourages you to familiarise yourself with the contents of this handbook, which contains important information about our training services and the commitments we make to you as a client of Stirling Skills Training.
Services provided to students follow the policies and procedures developed to meet the National Training Framework and national standards of the Australian Quality Training Framework (AQTF).
About Vocational Education & Training (VET)
VET aims to provide people with the skills and knowledge they require to:
- enter the workforce for the first time;
- re-enter the workforce after an absence;
- train or re-train for a new job ;
- upgrade their skills; or
- progress into further study including further VET or university courses.
Nationally Accredited Training
Stirling Skills Training offers nationally-accredited training through our training centre at 12 Beringarra Avenue, Malaga WA 6090.
As of July 2010, we are authorized to deliver the following accredited training courses under our Scope of Registration:
Qualifications
- AUR10105 Certificate I in Automotive
- AUR30305 Certificate III in Automotive Electrical Technology
- AUR30405 Certificate III in Automotive Mechanical Technology
- BCG30103 Certificate III in Bricklaying/Blocklaying
- BSB10101 Certificate I in Business
- BSB10107 Certificate I in Business
- BSB20101 Certificate II in Business
- BSB20107 Certificate II in Business
- BSB30101 Certificate III in Business
- BSB30107 Certificate III in Business
- BSB30201 Certificate III in Business Administration
- BSB30207 Certificate III in Customer Contact
- BSB30407 Certificate III in Business Administration
- ICA10105 Certificate I in Information Technology
- ICA20105 Certificate II in Information Technology
- ICA30105 Certificate III in Information Technology
- SIR10107 Certificate I in Retail Services
- SIR20207 Certificate II in Retail
- SIR30207 Certificate III in Retail
- TAA40104 Certificate IV in Training and Assessment
- TDT10102 Certificate I in Transport and Distribution (Warehousing and Storage)
- TDT10202 Certificate I in Transport And Distribution (Road Transport)
- TDT11102 Certificate I in Transport and Distribution (Administration)
- TDT20102 Certificate II in Transport and Distribution (Warehousing and Storage)
- TDT20202 Certificate II in Transport and Distribution (Road Transport)
- TDT21102 Certificate II in Transport and Distribution (Administration)
- TDT30102 Certificate III in Transport and Distribution (Warehousing and Storage)
- TDT30202 Certificate III in Transport and Distribution (Road Transport)
- TDT31102 Certificate III in Transport and Distribution (Administration)
- TDT40102 Certificate IV in Transport and Distribution (Warehousing and Storage)
- TLI10107 Certificate I in Transport and Logistics (Warehousing and Storage)
- TLI10207 Certificate I in Transport and Logistics (Road Transport)
- TLI11107 Certificate I in Transport and Logistics (Logistics Operations)
- TLI20107 Certificate II in Transport and Logistics (Warehousing and Storage)
- TLI20207 Certificate II in Transport and Logistics (Road Transport)
- TLI21107 Certificate II in Transport and Logistics (Logistics Operations)
- TLI30107 Certificate III in Transport and Logistics (Warehousing and Storage)
- TLI30207 Certificate III in Transport and Logistics (Road Transport)
- TLI31107 Certificate III in Transport and Logistics (Logistics Operations)
- TLI40107 Certificate IV in Transport and Logistics (Warehousing and Storage)
- UTE10102 Certificate I in Electrotechnology
- UTE20504 Certificate II in Electrotechnology Servicing
- WRR10102 Certificate I in Retail Operations
- WRR20102 Certificate II in Retail Operations
- WRR30202 Certificate III in Retail Operations
Units of competency
- CPCCOHS1001A Work safely in the construction industry
Other training
Stirling Skills Training is approved by
- Forklift Operator Training
- Restricted Asbestos Removal
- White Card (formerly known as Blue Card)
Marketing
Stirling Skills Training abides by strong ethical standards in relation to marketing our services.
We market vocational education and training products with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. In the provision of information, no false or misleading comparisons will be drawn with any other provider or course.
Stirling Skills Training will not state or imply that courses other than those on the Scope of Registration are recognised by State Training Authorities.
OH&S Policy
The Health and Safety Policy of Stirling Skills Training aims to protect students and others at our workplace or training venues from work-caused injury and ill health and complies with all relevant safety legislation.
Training in the workplace
When delivering training and assessment in the workplace the employer is responsible for safety issues and has to abide by workplace safety responsibilities.
If required, Stirling Skills Training would review the workplace and make any recommendations to employers on additional requirements you may need in your work routine. We would then ask the employer to sign off on a statement agreeing to keep the workplace safe for students and our trainer/assessor(s).
OH&S Responsibility
Trainers and all persons directing the work of others will share responsibility for the safety of all persons in their charge. They will actively take steps to identify hazards, which could cause harm to persons in their area of control or operation and take prompt action to remove or control, or alternatively report them to another person who has the authority and capability to do so.
Stirling Skills Training management and trainers may delegate safety duties or activities to others, but responsibility remains with them.
Students must take care of their own health and safety and that of their fellow workers to the extent of their capability. This means they must follow all safety rules, procedures and instructions of Stirling Skills Training staff, workplace supervisors or any other management personnel involved during your day to day training activities.
Prevention of Workplace Bullying
Workplace bullying is the repeated less favourable treatment of a person by another or others in the workplace. Bullying is persistent unwelcome behaviour, mostly using unwarranted or invalid criticism, fault finding, exclusion or isolation.
Stirling Skills Training is committed to providing a positive working environment free from intimidation, ridicule and harassment. Every manager, supervisor and employee has a responsibility to maintain a working environment free from negative and bullying behaviour.
Stirling Skills Training will investigate all complaints of bullying and will take remedial action where necessary.
If you have any concerns about any Occupational Health and Safety matter please talk with your trainer, the RTO administration staff or the RTO manager.
Code of Practice
Stirling Skills Training has policies and management practices which maintain high professional standards in the marketing and delivery of vocational education and training services and which safeguard the interests and welfare of students.
Stirling Skills Training maintains a learning environment that is conducive to the success of students. Stirling Skills Training has the capacity to deliver the courses on the Scope of Registration, and other advertised courses and will ensure that the facilities, methods and materials used in the provision of training will be appropriate to the outcomes to be achieved.
Stirling Skills Training will maintain systems for:
- Recording and archiving students enrolments;
- Attendance;
- Completion;
- Assessment outcomes;
- Recognition of Prior Learning (RPL/RCC);
- Grievances; and
- Qualifications and Statements of Attainment issued.
Stirling Skills Training has clearly documented procedures for managing and monitoring all training operations and reviewing student’s satisfaction.
Stirling Skills Training treats all personal records of clients confidentially.
Please contact your trainer, our RTO administration staff or RTO Manager if you require further information on these procedures.
RTO Compliance
As part of our obligations as an RTO, Stirling Skills Training will:
- Maintain adequate and appropriate insurance, including public liability and Workcover
- Advise State and Federal Training Authorities in writing of any change to the information contained in the application for registration
- Allow the State and Federal Training Authorities or their agents access to training records, delivery locations and staff for the purpose of auditing performance or verifying compliance with the conditions of registration
- Resolve any grievances conveyed by students
In the event of Stirling Skills Training ceasing operations, all records of student results will be sent to the State Training Authorities for archiving.
Stirling Skills Training accepts that failure to meet the obligations and conditions for registration as an RTO or supporting regulatory requirements, where applicable, may have their registration as a RTO withdrawn.
Responsibilities of students
As a student you will be required to take responsibility for:
- Reading all relevant course and training information
- Advising your trainer if you have previous skills and knowledge and seeking recognition of this prior learning
- Monitoring your progress by self assessing your skills and knowledge against the competency standards in your qualification
- Attending all training sessions as required
- Meeting with your Trainer/Course Coordinator to review progress
- Indicating whether you are ready for assessment at the scheduled times or seek alternative assessment dates
- Working closely with your Course Coordinator and other students to present training and assessment session role-plays as evidence where required.
- Handing in all assessment tasks as per requirements unless otherwise discussed with trainer/Course Coordinator
- Ensuring all work is students own
- Retaining evidence of your working notes and assessments and any other documents in your portfolio of evidence and presenting this for assessment
- Discussing any concerns regarding the training course, session activities and your ability to learn with your Trainer/Course Coordinator
- Advising the Trainer/Course Coordinator if you require any special adaptive equipment or support for the training course
- Participating in course evaluation and providing feedback
Responsibilities of Stirling Skills Training to students
Stirling Skills Training will:
- Provide you with a safe and healthy learning environment
- Provide you with a training and assessment schedule
- Provide you with the appropriate unit of competency details included on your plan
- Treat you with respect
- Follow all legislation affecting the learning environment
- Provide opportunities to practice the skills and knowledge required
- Deliver and record training and assessment outcomes
- Provide you with access to your file records if requested
- Set up work tasks to provide training and coaching to help achieve the competency standards in your training plan
- Provide training materials and recommend other resources for further learning opportunities
- Prepare you for assessment when you are ready and encourage self assessment. Advise you where, when and how assessment will occur and what to bring
- Assess your skills and knowledge through observation and questioning using assessment tools developed for the purpose
- If required, provide further assessment on documents presented in an evidence portfolio
- Give feedback to you on your progress
- Provide results and review the assessment process after assessment
- Remind you of the appeals process and options for further assessments if you are unhappy with the results
Access and Equity
Stirling Skills Training actively supports and encourages people of all abilities to participate in training programs.
Stirling Skills Training ensures access and equity principles and practices are applied when dealing with:
- Students
- The Community
- Employers
- Fee-for-Service Students
- Other Clients
Students will not be denied access to services where they are deemed eligible for such a service and where the organisation has the appropriate resources to provide high quality services.
Students will be individually interviewed and assessed on their eligibility for the service being provided. The selection process will comply with equal opportunity legislation.
Stirling Skills Training is an Equal Opportunity Organisation
As an Equal Opportunity organisation, Stirling Skills Training and its staff will treat every student fairly and without discrimination in the training environment and the workplace.
Training services will be offered to people regardless of cultural differences, including Aboriginal or Torres Strait Islanders and people from culturally and linguistically diverse backgrounds. Staff will be professional and supportive at all times in their approaches to students.
Anti-Discrimination
Stirling Skills Training is committed to complying with State and Federal anti-discrimination laws.
Training services will be made available to all clients (and potential clients) regardless of race, gender, religion, age, marital status, physical or intellectual impairment, or sexual orientation. Support mechanisms are available for employers and clients.
Prevention of Sexual Harassment
In accordance with legislation and our commitment to providing a safe learning environment, harassment, bullying and intimidation will not be accepted in the workplace, or in the training environment.
If you have any concerns please speak with your trainer, our RTO administration staff or RTO Manager.
Literacy, Numeracy and Special Needs
Stirling Skills Training is committed to assisting students with differing abilities to succeed.
Students individual needs will be assessed prior to training. Requirements such as alternative formats, adaptive technology and adjustments for other disabilities will be identified and provided where practicable.
Should you require any special assistance such as literacy or numeracy help, disability access or other physical or learning needs, please inform your trainer, the RTO manager or administration staff.
Some training courses demand a high level of literacy and numeracy to successfully complete. Please discuss any concerns about the levels required for specific training programs and work projects.
Student Records and Privacy
In accordance with relevant State and Commonwealth legislation, Stirling Skills Training is committed to protecting your privacy and your personal
It is necessary for Stirling Skills Training to collect personal
If at any stage your personal details change throughout the course of your training, please inform your trainer so that your details can be amended.
You have the right to access the personal
Selection of students
Recruitment of students will be conducted at all times in an ethical and responsible manner and be consistent with the requirements of the curriculum/training package. Stirling Skills Training will ensure that application and selection processes are transparent and appropriate and comply with access and equity principles.
Information provided to students
Stirling Skills Training will provide accurate, relevant and up-to-date information to students prior to course commencement. This will include, but not be limited to:
- Code of Practice
- Scope of Registration
- Certification to be issued to the trainee on completion or partial completion of the course
- Competencies to be achieved during the training
- Assessment procedures
- Arrangement for Recognition of Prior Learning (RPL/RCC)
- Grievance/appeal procedure
- Facilities and equipment
- Trainee support services
- Application process and selection criteria
- Fees and costs involved in undertaking training
- Fee refund policy
- Student Support Services
Individual Training Plan for Trainees
Each student involved in a Traineeship will have an Individual Training Plan developed upon enrolment. This plan will list the units to be achieved as well as assessment tasks and dates for completion. This plan will be continually reviewed during the training program so you can re-negotiate any aspects of the plan.
Recognition of Current Competence (RCC) / Recognition of Prior Learning (RPL)
RCC and RPL refer to the acknowledgment of the full range of an individual’s skills and knowledge. It includes competencies gained through formal study, work experience and other ‘life’ experience.
Stirling Skills Training aims to ensure that an individual’s prior learning is recognised, irrespective of where or how the learning has taken place.
To apply you will be required to complete an application form and supply further documentation, which may include evidence such as:
- A certified copy of your qualification/s
- Verification from your current manager indicating your current involvement in relevant subjects – on official letterhead
- Documented evidence of your current work including samples as requested.
Please talk with your trainer, the RTO manager or administration staff if you have any questions about RCC or RPL or to make an application.
Fees and Refunds
Payment must be made in full at least 7 days before commencement of a course. Once payment has been received, enrolment will be confirmed in writing.
The cost of the course includes a $47.50 enrolment fee which is not refundable.
If a booking is cancelled with at least 7 days notice we will refund the remainder of the course cost (that is, less the $47.50 enrolment fee).
We will rebook a student to another course date without cost provided that at least 7 days notice is given.
If the booking is cancelled or rebooked with less than 7 days notice or if the participant does not attend there is no refund.
Apart from this, there are no refunds except in genuine emergencies such as illness. In these cases, we may ask to see evidence such as a medical certificate before granting a refund.
Substitutions are permitted at no charge provided prior written notice is given and the substituted participant meets any prerequisite qualifications required for the course. The onus is on the client to make sure that the substitute has enough time to study any background materials before attending the course.
Stirling Skills Training Inc. reserves the right to cancel a course due to unforeseen circumstances. Should this occur, any fees paid will be refunded in full. In such cases, Stirling Skills Training’s liability will be limited to the amount of fees already paid.
Course Delivery
Stirling Skills Training ensures that training and assessment occurs in accordance with the requirements of the course and State and Federal training guidelines.
All training is provided in fully equipped training facilities. Delivery methods and activities may include:
- individual or group activities
- additional projects which can be completed at your own pace
- completion of reports and documents
- practical projects in the workplace
Our trainers select a range of delivery methods to provide the best learning experience and outcomes for students.
Stirling Skills Training complies with health and safety and other laws relevant to the operation of our training premises, and we ensure that training facilities have adequate heating, cooling, lighting and ventilation.
Stirling Skills Training ensures that training facilities, equipment and other resource materials are adequate for the courses being delivered and are maintained in good order.
If you have any concerns about the delivery of your course or the training facilities please discuss with your trainer, our RTO administration staff or RTO manager.
Qualified and Professional Staff
All trainers have:
- Demonstrated achievement of at least Certificate IV in Training & Assessment Competency Standards or their equivalent;
- Demonstrated competencies at least to the level of those being delivered;
- Industry experience that is relevant to the training that they are involved in delivering; and
- Current Working with Children Check or equivalent where required.
Stirling Skills Training ensures that the responsibility for the management and co-ordination of training delivery, assessment (including RPL), staff selection and professional development is clearly identified and undertaken by a person or persons with relevant qualifications and experience.
Feedback
Stirling Skills Training is continuously working to improve the quality of our training services.
Feedback from students is a fundamental part of improving our training services. An Evaluation Form will be provided to you during or after your training and we hope that you will take the opportunity to complete the form and return it to us.
A a Registered Training Organisation, Stirling Skills Training undergoes regular audits by State and Federal Training Authorities. We welcome these audits as they contribute to the ongoing improvement of our services and should you be contacted by a representative from one of these training authorities, please provide genuine and comprehensive feedback on your experience of our training services.
Please be assured that any comments you provide as part of this process are totally confidential and are only used for the purposes of improving the quality of our service to students.
Certificates and Qualifications
Certificates awarded
On successful completion of your training program Stirling Skills Training will issue a Certificate or Statement of Attainment or Statement of Attendance, whichever is relevant for the course you are completing. In addition, if you are completing an accredited course, we will supply the unit names with their national codes on a Statement of Results. Further details on the manner in which your Certificate and results will be provided to you are available from your trainer, our RTO administration staff or RTO manager.
Partial completion of qualifications
If you are unable to achieve the full qualification or if you only enrolled for some of the units of competency, you will be issued with a Statement of Attainment with a list of the units achieved. Further units can be achieved at a later date through re-enrolment in a course and the full qualification can be achieved in stages.
Information appearing on certificates
Certificates and Statements of Attainment will include the following:
- Stirling Skills Training’s name and logo
- The name of the person receiving the credential
- The title and code of the accredited course and units
- A unique certificate number
- The date of issue
- Signature of Stirling Skills Training’s authorised signatory
- The Nationally Recognised Training logo
- The Training Accreditation Council logo
Where appropriate, units completed and/or national competencies achieved will be identified.
Provision of certificates and replacement certificates
Certificates and Statements of Attainments will be provided within one month of successful completion of training. Qualifications are issued under the authority of
Replacement Certificates are available on request. A fee may apply.
Mutual recognition
Stirling Skills Training accepts and recognises the qualifications and Statements of Attainment awarded by other Registered Training Organisations.
Complaints and Appeals Processes
Complaints
Stirling Skills Training has a Customer Complaints and Appeals Procedure to help resolve any issues you may have in relation to your training with us. If you are not happy with any part of the program you may have your situation reviewed through this procedure.
Stirling Skills Training’s Customer Complaints and Appeals Procedure aims to assist all students to resolve disputes and settle grievances, and receive a fair hearing.
If you believe you are not being fairly treated, your first approach should be discuss your concerns with your trainer.
Your trainer should note your concerns and assist you to resolve them.
If you are unable to approach your trainer because the problem is between you and them or because the problem is of a personal nature, we encourage you to speak with the RTO manager.
If at any stage you wish to proceed with a formal complaint or appeal, or if you want to obtain a copy of our Customer Complaints and Appeals Procedure, please ask your trainer, our RTO administration staff or RTO manager.
Your concerns will be handled in the strictest confidence. Lodging a complaint or appeal will not affect your ability to continue studying or obtain other services that you are eligible to receive from us.
Other Policies and information.
Copies of Stirling Skills Training policies are available on request. Please ask your trainer, our RTO administration staff or RTO manager if you require any further information.
If you have questions about any aspect of your training, please contact your Trainer or our RTO administration staff in the first instance.
Trainer/Assessors
Mr Phillip Roberts
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Phone: (08) 6460 7559
Fax: (08) 9248 1142
RTO Administration
Ms Alison Roberts
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Phone: (08) 6460 7559
Fax: (08) 9248 1142
RTO Manager
Mr John Theodorsen (Managing Director)
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Phone: (08) 6460 7559
Fax: (08) 9248 1142
General information
For further information on Stirling Skills Training:
Mail: 12 Beringarra Avenue, Malaga WA 6090
Phone: (08) 6460 7559
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Web: www.stirlingskills.com.au